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Frequently Asked Questions (FAQ)
Frequently Asked Questions - Frequent Travellers Programme(FTP) 
1. This promotion is valid on usage of Touch 'n Go at Lebuhraya Damansara - Puchong (LDP) only. 2. Valid only for class 1 (car / van / small truck [vehicle with 2 axles & 4 tires]) only. 3. No registration required for Touch 'n Go users to participate in this promotion. 4. Minimum usage of 100 trips at LDP in one (1) calendar month commencing from 1st January 2011. 5. Total transaction cannot be carried forward to the following month; and the monthly transaction start from 1st date of every month. However, the reload value can be carried forward to the following month with the maximum accumulated of 6 (SIX) month. 6. The entitled user can start redeem the reload bonus starting from 15th of the following month. 7. Users can view their transactions and eligibility by calling 03-74947128 / 03-7494 7124 / 03-5632 3745 or walk in to the appointed redemption counter. 8. Reload bonus can only be redeemed once at the appointed redemption counter and only the card owner is allowed to redeem. 9. Reload bonus cannot be transferred to another Touch 'n Go card. 10. For reload bonus redemption process, user must present the Touch 'n Go card at the redemption point.
11. Reload bonus redemption counter and time as follows: Venue :
LAYBY 2, LEBUHRAYA DAMANSARA - PUCHONG LDP Touch 'n Go Point-of Sales Counter (Beside LITRAK Head Office / before Petaling Jaya Toll Plaza)
03-5632 3745
Time:
Monday - Thursday :08:30 AM - 04:30 PM
Friday:08:30 AM - 05:15 PM
Saturday, Sunday & Public Holiday: CLOSED
Press release on Frequent Travellers Programme
- Who will be the direct beneficiaries of this Frequent Travellers Programme?
All ETC and cash users of the LDP. - How long will this programme run for ?
We are launching this for two years, after which it will be reviewed to assess the effectiveness and the extent to which our objective has been achieved. - Where will the reload facility be?
Reload facilities would be available at 3 locations, each at TnG hub Faber Towers, Tng hub KL Central and Litrak HQ. - Where can the cash users collect their T&G card?
User may collect the card at LDP Petaling Jaya Selatan Lay by (next to ESSO station) Bandar Sunway, PJS 9 47500 Petaling Jaya Selangor. - What do you hope to achieve with this programme? What is the main objective?
- To ease the burden of frequent users of LDP
- To promote migration of cash users to ETC users
- What is your target migration from cash to ETC?
We are now at 48% and by the end of 2009 we hope to achieve 70%
- Will congestion at TP1 and TP2 see some light with this programme, with more people now using the fast , ie ETC lane ?
The congestion is actually not at the toll plaza. The congestion is caused by tail back from the Federal Highway. As such, so long as the larger issue of increasing the capacity of the FH is not addressed, there will not be significant improvement at the TP2. - TP1 and TP2 are not strategically located and are the cause of congestion. Please comment.
The location of the Toll Plazas had taken into account various factors such as land availability and the existing road network. It's location has little impact on the congestion as the congestion is primarily due to the heavier than normal traffic volumes which occur during the peak hours of the day. - What do you think would be the ideal solution to peak time congestion on LDP?
Peak hour congestion is a common phenomenon in the Klang Valley. There is no 'ideal' solution to peak time congestion because this is when the traffic volumes are at it's highest volumes of the day. There is a direct correlation whereby if the traffic volumes were to reduce so will the congestion level be lowered. In this respect the 'ideal' solution would be to reduce the number of private vehicles on the road probably by means of having an efficient and alternative integrated public transportation system such as the LRT and buses to complement the road network. - What was LitrakĄ¯s original objective for having LDP in place and has that been achieved?
The original LDP objective was to complete the western portion of the Middle Ring Road 2 and this has been achieved. Today the MRR2 and LDP forms a crucial link in dispersing traffic around the KL City centre without having to travel through the City Centre. The LDP has also contributed towards the nation's development by opening up new corridors for development especially in Puchong and has formed a crucial link in the North-South direction between Kepong in the North and Putrajaya in the South as part of the overall integrated road network. - What impact will the TTDI upgrading interchange have on LDP?
It will smoothen traffic flow in and around TTDI interchange. Direct beneficiaries would be the 100,000 daily vehicles traveling north towards Kepong and South toward Puchong. The upgraded interchange will also allow smoother traffic flow for localized traffic.
- It looks like we pay the toll to get stuck in the jam, for whatever reasons. What is your excuse?
The congestion is contributed by external factors which are beyond Litrak's purview to address. The only solution, as pointed out by the Works Minister is to have an integrated public transportation system in place.
We have 3.5 million vehicles for a population of 5 million people in the Klang Valley in contrast to, for comparison purpose, 1.3 million vehicles serving 20 million people in Japan. - The off peak congestion is quite frequent due to accidents and breakdowns on LDP and the reason being there is not emergency lane in critical sections of the LDP. How was LDP even allowed to operate without the basic prerequisite.
Most urban highway do not have the luxury of land for emergency lane. In such instances, it is a prerequisite that the highway operator has in place an emergency response team ( Ronda) to move obstruction as quickly as possible. Litrak's ERT team is one of the most efficient among the highways with the standard response time maintained at six minutes.
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